What You Need to Know for Your Visit to Santa

Q. Where is the Grotto Located?

A. The Grotto is located next to Dunnes Stores.

Q. Can I walk into Stillorgan Village and book a  Santa Visit?

A. No, all bookings must be booked in advance and online through stillorganvillage.com

Q. Can I book a ticket to visit Santa by phone?

A. No, all bookings must be completed online through stillorganvillage.com

Q. Why must I pre-book my Santa visit when I haven’t had to previously?

A. For your Convenience we want to minimise potential queues and gatherings where possible, to do this there is an Online Booking System at stillorganvillage.com

Q. Do I need to print out my booking confirmation before I arrive at the Grotto?

A. We will ask your NAME, DATE & TIME when you arrive.  Come up to the Grotto when you arrive for your visit and check in.

Q. What if I arrive early for my Grotto Booking?

A. Please arrive 10 mins before your confirmed booking.  If you arrive earlier you can enjoy the time to shop or have a bite to eat at Stillorgan Village.

Q. Are Digital Covid Certs Required to enter the Grotto?

A. Digital Covid Certificates are required for individuals age 18+ years old. Individuals with proof of recovery or those who are medically exempt will not require proof of vaccination.

Q. Do I  have to wear a facemask?

A. Face masks must be worn in line with Government Guidelines.

Q. What Safety measures are in place for my visit to the Grotto?

A. For your safety, the following safety measures are in place at the Grotto:

  1. Hand Sanitising Stations are available.
  2. Social Distancing guidelines are adhered to.
  3. Only one family per booking.
  4. By booking a visit to see Santa you have confirmed that you are currently fit and well; you are not displaying any symptoms of COVID-19; you have not been in close contact with anyone who has been diagnosed with COVID-19 in the last 14 days.
  5. Face masks must be worn.

Q. What if I arrive late for my Grotto Booking?

A. Unfortunately, latecomers may not be able to be accommodated but if you are late, please present to the Grotto.